At Nespresso Professional, we believe that coffee is more than just a morning ritual – it is a powerful tool for connection, collaboration, and workplace culture.

In our first Team Spotlight, we sit down with Jake Wright, Corporate Account Manager at Nespresso Professional, to discuss how he partners with medium-to-large organisations to design bespoke coffee solutions, seeing how the right machine can transform different office spaces, and why a premium coffee offering is a game-changer for employee satisfaction.

What is your role within Nespresso Professional?

JW: As a Corporate Account Manager at Nespresso Professional, my role is to partner with medium to large corporate organisations to design and deliver coffee solutions that truly enhance the workplace experience. That means understanding each client’s unique culture, goals, and operational challenges, then recommending the right machines, coffee range, and service model to support their people. I’m targeted with seeking out new business opportunities as well as maintaining long term partnerships with our existing corporate clients.

What primary factors do Office Managers, HR, or Procurement teams prioritise when selecting a workplace coffee solution?

JW: There’s a clear and consistent balance clients look for: quality, reliability, and simplicity. They want a coffee solution that employees and visitors genuinely enjoy, that’s easy to manage day‑to‑day, and that also aligns with their budgetary and sustainability goals.

How do you partner with clients from the initial consultation through to ongoing support?

JW: It always starts with listening. I take the time to understand how an organisation operates – headcount, peak times, space constraints, challenges, and what success looks like for them. From there, I create a tailored solution to meet their needs. I stay closely involved throughout site surveys, delivery, installation and staff training to ensure everything runs smoothly and that we delight our customers right from the start of our partnership. Ongoing support is key; regular check‑ins, performance reviews, and adapting the setup as the business evolves are all part of building long‑term partnerships rather than one‑off transactions.

Which Nespresso machines are most popular for high‑traffic employee breakrooms versus boardrooms or client‑facing areas?

JW: For high‑traffic areas, clients tend to choose machines that are robust, fast, and intuitive in order to handle volume without compromising on the quality. Our Aguila range is perfect for this – delivering flawless consistency in high volume spaces and all at the touch of a button. In boardrooms or client‑facing areas, the focus shifts slightly towards space planning, flexibility of plumbed in or manual fill capabilities, ease of use and experience. This is where our Momento range comes into its own – sleek machines that deliver exceptional coffee quietly and effortlessly, creating a premium impression while keeping meetings running smoothly.

How and why do offices customise their coffee offerings?

JW: Customisation allows businesses to reflect their culture and cater to diverse tastes. Our choice of 22 Professional coffee blends allows our clients to offer a mix of drinks, from Espresso and Americano to milk-based options like Flat White and Latte. From high or low intensity blends, decaffeinated options, flavoured variations, and organic coffees, there really is something for everyone’s tastes. This inclusivity matters – when employees and visitors feel considered, even in small details like coffee choice, it has a meaningful impact on how they experience the workplace.

How does Nespresso elevate the office and influence overall workplace culture?

JW: Coffee naturally brings people together, and Nespresso Professional elevates that moment into something premium and intentional. It creates informal connection points – whether that’s a quick chat at the machine or a client conversation over a great cup of coffee. Over time, this contributes to a more welcoming, vibrant, and collaborative workplace where people feel valued and engaged.

Have you heard of any impact on employee satisfaction, engagement, or willingness to return to the office after introducing premium coffee?

JW: Absolutely. Many clients tell me that introducing Nespresso Professional has been a simple but powerful way to enhance the return‑to‑office experience. Employees notice the difference immediately, and it sends a clear message that their comfort and experience matter. While coffee alone won’t solve every workplace challenge, it’s often cited as a positive, tangible benefit that people genuinely appreciate.

What are the advantages of Nespresso during peak office times, such as the morning rush or back‑to‑back meetings?

JW: Speed, consistency, and ease of use make all the difference during busy periods. Nespresso Professional machines are designed to deliver high‑quality coffee at the touch of a button, so queues are reduced and meetings don’t run late. Employees get a great cup of coffee without the wait – helping them stay energised, focused, and productive throughout the day. Another great benefit sees the reduction of employees having to seek out their nearest high street coffee chain on the morning commute or during breaks to get their much-needed coffee fix. This can also result in a monetary benefit to employees when not paying high street prices for their daily coffees.

Elevate Your Hospitality with Nespresso

Whether you are running a boutique restaurant or a busy hotel, Nespresso Professional delivers the consistency and elegance your guests expect, with sustainability at the fore.

• Barista quality: deliver rich, consistent lattes and espressos at the touch of a button.
• Tailored solutions: from the compact Aguila 220 to large-scale systems, we have a machine to fit your volume.
• Sustainability at heart: our recyclable capsules reflect a commitment to the environment that resonates with modern diners.

Ready to find out more?  Explore our range of coffee machines to find your perfect match, or book your personalised coffee experience today to discover what Nespresso can do for your business.