19 June 2026
In the world of luxury retail, every detail matters. At Watches of Switzerland, this commitment to quality extends beyond the display cases and into the coffee cups served to their customers.
To understand how a premium coffee offering complements a high-end retail experience, we spoke with Simon Hounsell, Retail Operations Co-ordinator at Watches of Switzerland. He shares how the partnership with Nespresso Professional ensures that their service remains as precise and reliable as the watches they sell.
What factors do you consider when choosing coffee?
SH: When choosing coffee for our business, we prioritise quality, consistency, and reliability. It’s important that every cup delivers the same high standard across all our showrooms. We also consider speed of service, ease of use for staff, presentation in a number of showrooms, and sustainability, as coffee plays a key role in the overall customer experience we offer.
Your establishment features Nespresso Professional products. What made you select the brand?
SH: We selected Nespresso Professional because it consistently delivers a premium, dependable coffee experience that aligns with our brand. The combination of high‑quality coffee, professional‑grade machines like the Momento 120, strong sustainability credentials and excellent business support made Nespresso a great choice for our showroom environments.
Which Nespresso machine do you use, and why did you choose it for your business?
SH: We use the Nespresso Momento 120 across our showrooms that have a client facing position. We chose this machine because it is designed specifically for high‑use business environments, offering fast preparation times, excellent consistency, and a wide menu of coffee options. Its intuitive touchscreen interface, reliability and low maintenance requirements make it ideal for both staff and customer-facing settings. In some of our smaller showrooms, where the machine is not client facing, we have the Zenius machines – these are great workhorses, delivering exceptional coffee for clients, with very little breakdowns.
How has working with Nespresso influenced your coffee offering?
SH: Working with Nespresso has significantly enhanced our coffee offering. The Momento 120 allows us to serve barista‑style coffee at the touch of a button, ensuring a consistent, high‑quality experience. The variety of blends available also enables us to cater to a wide range of tastes while maintaining a premium feel.
What are the advantages of using Nespresso for you compared to other solutions?
SH: Nespresso provides a complete, streamlined solution compared to other coffee systems. The pod format ensures freshness, precise dosing, and minimal waste, while the Momento 120 delivers reliability and speed without compromising quality. Combined with proactive servicing and professional support, Nespresso allows us to offer exceptional coffee with minimal operational complexity.
At Nespresso Professional, we provide more than just coffee; we provide the tools to transform your hospitality offering:
- Seasonal Versatility: Our wide range of capsules allows you to adapt your menu to the weather and your guests’ evolving tastes.
- Sustainability: Enjoy the summer responsibly with our fully recyclable aluminium capsules.
- Tailored Support: Our Nespresso advisors are on hand to help you curate the perfect seasonal menu, from classic iced lattes to sophisticated coffee cocktails.
Explore our range of coffee machines to find your perfect match, or book your personalised coffee experience today to discover what Nespresso can do for your business.
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